Terms & Conditions

We want you to be absolutely delighted with your chocolates and we aim to provide the highest level of customer service when fulfilling your order. Occasionally life throws a crazy curve ball, on these rare occasions we will do everything possible to recover the situation and deliver exceptional customer service.

The conditions detailed below do not affect your statutory rights according to United Kingdom law. These include all the current guidelines relating to the information that we hold about you, and to clarify this we also have a Security & Privacy Statement.

By placing an order, you are agreeing to the terms that appear below which will apply to any purchase made with us.

1. Purchase Contract

1.1 This website is operated by Sarah Jane Chocolatier (hereinafter also referred to as “we”, “us” or “our”). All purchases made from us are governed by these Terms and Conditions.

1.2 We sell goods only to end-user consumers. All goods are sold subject to the condition that they will not be re-sold or otherwise circulated without our prior written consent.

1.3 We will confirm acceptance of your order by email. At this point the purchase contract will be made, and we will supply the goods to you in accordance with your order and these Terms and Conditions.

1.4 You must be 18 years of age or over and must have placed an order to participate in our service.

2. Price and Delivery Charges

2.1 The price of the goods will be as quoted at the time you confirm your order. If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed.

2.2 Where items are ordered and sold individually by weight, we have an indicative weight guide, the price you will be charged is the price for the actual weight you receive.

2.3 The prices stated will be inclusive of any VAT payable.

2.4 The price of the goods does not include a charge for delivery. These charges are in addition, and we will provide a separate quotation for this.

2.5 We are currently only able to deliver to UK addresses. We do not recommend delivering our perishable products to warm countries, as we have no control over the amount of time taken to deliver and the temperature during transit. We cannot accept responsibility for melted products if you choose to ship goods internationally.

2.6 There is no delivery charge for orders over £100.

3. Methods of Payment

3.1 Payment may be made via PayPal Account or by BACS transfer. There is no minimum order requirement. The total value of your order will be displayed on our order confirmation email.

3.2 The debit and credit cards accepted by PayPal are those listed on the website on the date on which your order is placed.

3.3 Authority for payment will be requested from your card issuer at the time of your order. We reserve the right to terminate our agreement with you if we are refused authority for payment at any stage.

3.4 You agree to indemnify us in full against all costs, expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs.

4. Delivery

4.1 Delivery will be made to the address specified by you when you place your order. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.

4.2 Products are subject to availability. In the event of non-availability of any goods you order, we may offer a reasonable substitute.

4.3 We will always try to supply you with the full quantity that you have ordered. Should the goods delivered to you be incomplete or include incorrect goods, you must notify us promptly. If you are not satisfied with the quantity you have received, we will arrange with you for these goods to be returned to us (please note that the goods must not be used and must be in good condition). You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.

4.4 We take special care to endeavour that deliveries are made on time. We will deliver the products ordered by you to the address you give us for delivery, at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We are not able to check or verify addresses supplied by you. We shall have no liability to you whatsoever, financial, administrative or otherwise, if you do not receive your order, as a result of, your providing incorrect delivery address details. It is your responsibility to ensure that an appropriate person is available at the delivery address during the delivery period. Postal deliveries are normally sent via Royal Mail, and a signature will be needed. An appropriate person must sign for all goods on delivery. If no-one is at the address when the delivery is attempted, a card will be left by the Royal Mail postal worker and the item can either be collected from the local delivery office or a re-delivery can be arranged. Royal Mail offers an online re-delivery service via their website at royalmail.com. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case, we will endeavour to contact you as soon as we are able, and to reschedule your delivery time and date. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.

4.5 Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and for the cost of delivery.

5. Ingredients in our Products

5.1 Due to processes within our kitchen, all products contain, or may contain trace amounts of NUTS, PEANUTS, EGGS, GLUTEN, DAIRY & SEEDS.

6. Defective Goods

6.1 We guarantee the quality of our products. You must inspect the products and notify us promptly of any dissatisfaction with your order. We will promptly and fully refund the cost of any products if one of the criteria set out below applies to the product/s delivered to you:

1. The products are not what you ordered.

2. The products are damaged or defective.

3. The delivery is of an incorrect quantity; or

4. If you do not receive the products ordered (other than, as a result of, your providing incorrect delivery address details as per clause 4.4). We will arrange with you for the products to be returned to us. We reserve the right to make any refund due to you in whatever way we choose.

7. Amendment of Orders and Cancellation Rights

7.1 Orders may be cancelled if the product has not been dispatched. We will notify you via e-mail when your goods have been dispatched. After this time, we cannot accept cancellation.

7.2 In accordance with the Distance Selling Directive (2000) you may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing by emailing us at sarah@sarahjanechocolatier.com with your name, address, email address and telephone number and details of the order and return the complete packaged chocolates to:

Sarah Jane Chocolatier

Partwood Cottage

Sampford Courtenay

Okehampton

EX20 2SX

(Please note that the goods must not be used and must be in good condition). We regret that a refund can only be provided for items returned to us and the cost of return postage is to be paid by you. This does not affect your statutory rights.

8. Warranty and Liability

8.1 In addition to paragraph 4.4 we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations, if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.

8.2 Other than as set out in clause 7.1 above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods and delivery contained in that order.

9. Customer Complaints

We are committed to providing an excellent service. If, however, we have sent you products that you are not entirely happy with, please contact us with your comments. We need to know where we can improve our service and products, and we will do all we can to put it right for you. Any comments and customer complaints should be addressed to us via the e-mail address and telephone number which are listed on our website on the “Contact Us” page.

10. Notices

Unless otherwise expressly stated in these Terms and Conditions. All notices from you to us must be in writing and sent to us via the email address listed on the “Contact Us” page on our website. All notices from us to you will be displayed on our website from time to time.

11. Privacy Policy

You acknowledge and agree to be bound by the terms of our privacy policy.

12. General

12.1 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

12.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us.

12.3 The information contained on this website, and those websites to which there are links, is for general interest only. While care has been taken in its preparation, no responsibility is accepted for any misleading information or errors within this, or other websites quoted.

12.4 All photographs published on this website are the copyright of Sarah Jane Chocolatier, whose permission should be sought in writing for their use by other parties.

12.5 The design of this website is copyright of Sarah Jane Chocolatier and www.sarahjanechocolatier.com No unauthorised use of its contents is permitted without prior permission of the copyright holders.

12.6 These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.